Updated 02/29/2024
Bottom Line Up Front on the Guarantee
If you are not satisfied with your Bucket of Bread purchase, we’ll figure out how to make it right or give a refund. You are purchasing from Bucket of Bread at a very low risk for anything going wrong. The Bucket of Bread approach is we communicate and try to figure out what happened together… and everything will happen to make it right. Let’s just try to do that inside the first 14-days after your purchase. The merchandising is all managed through a 3rd party so we’ll just have to navigate those waters together.
Timeline
If BoB did something wrong concerning your order, please address it within 14-days from placing your order, BoB will replace the product entirely or provide you with a refund for the full purchase price. To start the process, please have your order information from your email receipt readily available and use the contact form found on the website to send an email message.
Delivery Mistakes
While delivery mishaps are not always likely to happen, please accept BoB’s apologies and thanks for understanding the situation. All buckets sent are United States Postal Service (USPS) insured and sent US Priority Mail with tracking information set to your email on file. Deliveries may take 2-5 days to reach you. Please understand if the order address is incorrect, this is a terribly unfortunate mistake. Please check your delivery address carefully when making an order.
Tracking Shows Delivered
If tracking is chosen with the USPS Priority Mail option they usually can find it. When the tracking for your package is updated as “delivered” by the postal carrier, it triggers an automatic email from BoB to let you know about the new status. Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, please note that USPS delivery vehicles use GPS which may automatically update a package as “delivered” prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive on the following business day.
Lost or Stolen Packages
If, for some strange reason, there is still an issue with your delivery, contact the local USPS post office. Contacting your local post office, and not the USPS hotline is better as they are able to provide quicker, and personal services. Key questions to ask them are who delivered the package and for the details of that day’s delivery. The USPS is accustomed to these types of questions, and will generally provide helpful information.
Your Bucket of Bread Packages Are Insured
Remember, if you use the recommended USPS Priority Mail option for shipping, Bucket of Bread packages are insured. If you need to further communicate with BoB regarding your packages, please have the USPS case number and as much information as possible. All of the Bucket of Bread contact information is in your email receipt and in the footer of this web page should you need it to file an official claim with the USPS.
Official USPS Reports
To file a USPS official report or incident involving your missing package, please visit the USPS Missing Mail Website for more information. Then, follow the steps found at the USPS Claims Page to receive a case number. Alternatively, you can contact the USPS customer care at 1-(800) 275-8777.
Additional Warranties
BoB doesn’t have control over any of the handling, long-term storage conditions, or methods used in preparing or baking your dough once received. There aren’t any additional warranties expressed or implied so liability is limited to a refund of the purchase amount or replacement of the product when applicable. Due to the perishable nature of these food products, please do not mail back any return items as BoB does not use such buckets for resale.
Special Arrangements
If there is a special arrangement made with Bucket of Bread LLC to support corporate events, fundraising, or other discounted bulk purchases (typically 50 buckets or more), the shipping arrangement used is as per the terms of the agreement. Each agreement may be different.
3rd Party Sales
Merch or Swag items are processed through a 3rd party print on demand company at PRINTIFUL.COM.
For 3rd Party Print on Demand Services the following applies:
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at so we can help figure out what is up with your order number.
You are responsible for delivery address mistakes entered into your order.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful’s production footage to see how we fulfill specific products. Please note, not all products shown in their videos are available at Bucket of Bread. If you do want a specific item, please reach out and identify your request.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact Bucket of Bread within 1 week time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll reach out to Printful and get back to you with an answer as soon as possible!
Merch or Swag Returns: What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items.
If any of these apply, please contact us and have photos of wrong/damaged
items ready to share. We’ll sort that out for you with Printful.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out Printful’s sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know within a week after receiving your order. Include your
order number. Please be prepared to have photos of the mislabeled item/s, and we’ll send you a new one, or issue a
refund after communicating with Printful on your behalf!
Printful’s Return Policy for Reference:
This Version is from June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
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